What is Freshdesk's AI visibility score?

Freshdesk has an AI visibility score of 98/100 in Customer support, ranked #3 of 20. It is cited by 4 of 4 AI engines (ChatGPT, Perplexity, Gemini, Claude).

Which AI assistants cite Freshdesk?

Freshdesk is cited by 4 of the 4 major AI assistants measured: ChatGPT, Perplexity, Gemini, Claude.

Rankings / Customer support / Freshdesk

Company profile

Freshdesk

Customer support · updated Jun 2026 · methodology v2.1

GPT

PPLX

GEM

CLD 4/4 engines cite Freshdesk

/ 100 visibility score

live · first edition

Engine breakdown

ChatGPT Cited

Perplexity Cited

Gemini Cited

Claude Cited

Live metrics

Presence rate95%

Average rank when cited2.2

Share of voice5.9%

Engine coverage4/4

About this measurement

Freshdesk's score is computed from live multi-engine sampling across ChatGPT, Perplexity, Gemini and Claude on French cybersecurity buyer prompts. Cited sources will appear here from the next edition as source-level data is captured.

What moves the score

Freshdesk is cited by 4 of 4 engines in Customer support. The fastest gains here come from independent, third-party sources the models trust — comparison pages, reviews and editorial coverage — rather than owned content alone. Engine coverage and source authority are the two dimensions with the most headroom.

#3 of 20 in Customer support

How assistants choose which brands to cite →

Freshdesk ranks #3 in Customer support — hold the lead

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Methodology & data by ZivRank · the firm behind the Index